Ongoing Support
Ongoing maintenance and support services to keep your digital assets running smoothly for extended periods.
Get StartedWhat We Offer
Our ongoing support services ensure your websites, applications, and systems remain secure, up-to-date, and performing at their best. We act as your extended technical team, ready to handle maintenance, updates, and improvements.
Support Services
- ✓Regular security updates and patches
- ✓Performance monitoring and optimisation
- ✓Bug fixes and troubleshooting
- ✓Content updates and changes
- ✓Feature enhancements
Our Commitment
- Proactive monitoring to catch issues early
- Fast response times for critical issues
- Transparent communication and reporting
- Long-term partnership approach
- Knowledge transfer and documentation
Use Cases
See how this solution can transform your business operations
Website Maintenance & Updates
Regular updates, security patches, content changes, and performance optimisation to keep your website running smoothly and securely.
Key Benefits
- ✓Prevent security vulnerabilities
- ✓Keep software up-to-date
- ✓Fast content updates when needed
Application Monitoring & Bug Fixes
Continuous monitoring of your applications with rapid response to bugs, errors, and performance issues to minimize downtime.
Key Benefits
- ✓Minimize downtime and disruptions
- ✓Proactive issue detection
- ✓Quick resolution of problems
Feature Enhancements & Updates
Ongoing development to add new features, improve existing functionality, and keep your software competitive and up-to-date.
Key Benefits
- ✓Stay ahead of competitors
- ✓Adapt to changing business needs
- ✓Continuous improvement
Technical Support & Consultation
Expert technical support for your team with priority response times, troubleshooting assistance, and strategic guidance.
Key Benefits
- ✓Expert advice when you need it
- ✓Priority support response
- ✓Training and documentation
Pricing Tiers
Flexible pricing options to match your project scope and budget
Monthly
Flexible month-to-month support for ongoing needs
Estimated range
- ✓Up to 8 hours per month
- ✓Email support (48hr response)
- ✓Security updates & patches
- ✓Monthly status reports
- ×Priority support
- ×Emergency on-call support
Quarterly
Extended support with better rates and priority service
Estimated range
- ✓Up to 20 hours per month
- ✓Priority email support (24hr response)
- ✓Proactive monitoring & alerts
- ✓Quarterly strategy sessions
- ✓Feature enhancements included
- ✓Phone support during business hours
Annual
Comprehensive support with dedicated attention
Estimated range
- ✓Unlimited support hours
- ✓Dedicated support channel
- ✓24/7 emergency on-call support
- ✓Monthly planning & review sessions
- ✓Major feature development included
- ✓Custom SLA guarantees
Note: All prices include VAT (20%)
Estimates reflect UK agency rates and cover design, development, testing, and deployment. Annual maintenance is typically 15-20% of the build cost and includes bug fixes, security updates, and minor feature iterations.
Final pricing is confirmed following a discovery workshop. Contact us for a detailed quote.
Ready for Peace of Mind?
Let us handle the technical details so you can focus on growing your business.
Contact Us Today